Guidelines for Maintaining Device Security When Accessing Digital Payment Products and Services

We prioritize the safety and security of our users' digital transactions. To ensure a secure experience, we strongly recommend adhering to the following guidelines for protecting the physical and logical security of the devices you use to access our digital payment products and services:

1. Device Security Best Practices

Keep Your Operating System and Applications Updated:

• Regularly install updates for your operating system and apps to protect against known vulnerabilities.
• Enable automatic updates to ensure you don’t miss important patches.

Download Applications Only From Authorized Sources:

• Only download apps from official platforms such as the Google Play Store or Apple App Store.
• Avoid downloading apps from unknown or unauthorized third-party sources.

Install and Update Anti-Virus/Anti-Malware Software:

• Use trusted anti-virus or anti-malware programs to protect your device from malicious threats.
• Regularly update these tools to ensure they can detect and prevent the latest risks.

Avoid Jailbreaking or Rooting Your Device:

• Do not modify your device's operating system, as it can disable built-in security features and make your device more vulnerable to threats.

2. Network Security Recommendations

Avoid Public Wi-Fi for Transactions:

• Use secure, private networks for accessing digital payment services. Public Wi-Fi is susceptible to attacks, which could compromise your sensitive information.

Enable a VPN for Additional Security:

• Consider using a Virtual Private Network (VPN) to encrypt your internet connection and protect your data while performing online transactions.

3. Application Security

Secure Your Login Credentials:

• Use strong, unique passwords for your account and update them regularly.
• Avoid sharing your credentials with anyone.

Enable Two-Factor Authentication (2FA):

• Activate 2FA on your account to add an extra layer of protection for login and transactions.

Log Out After Use:

• Always log out of your account after completing transactions, especially if you are using a shared or public device.

4. Physical Security

Secure Your Device:

• Protect your device with a screen lock such as a PIN, password, fingerprint, or face recognition.
• Keep your device physically secure and do not leave it unattended in public spaces.

5. Monitoring and Awareness

Be Aware of Phishing Scams:

• Avoid clicking on suspicious links or downloading unknown attachments from unsolicited messages.
• Always verify the sender's authenticity before taking action on any email or SMS related to payments.

Regularly Check Your Bank Statements:

• Review your transaction history frequently to detect and report any unauthorized activities.

Use In-App Security Features

• Use built-in security features such as transaction alerts, OTP verification, and biometric authentication for additional protection.

6. Incident Reporting

If you suspect that your account or device has been compromised:

• Immediately contact our support team at contact@dhanlap.com.
• We will assist you in securing your account and mitigating potential risks.

7. Commitment to User Safety

We are committed to ensuring the highest levels of security for our customers. By following these guidelines, you can help safeguard your digital payments and enjoy a seamless, secure experience with our platform.

For any questions or concerns, feel free to reach out to us at contact@dhanlap.com.