Ark Neo Financial Services Private Limited, whose registered office is situated at 15/22, 9nd Street18th Avenue, Ashok Nagar, Chennai, Tamil Nadu – 600
083, India (hereinafter shall be referred to as "`ArkNeo`" or "Company" or "us" or
"we" or "DhanLAP" are the owner of the mobile application by the name DhanLAP ("App") and website at www.DhanLAP.com ("Website") (App and Website are hereinafter together referred to as the "Platform").
As a user ("User" or "You") of the Platform, You understand that Platform provides access between multiple Users in the form of consumers, financial institutions, data
partners and other partners lenders, borrowers, service providers etc. with a view to facilitate lending and borrowing activities, including providing other financial
products credit cards etc. between the Users. A list of lending partners will be provided on our website and app, and will be updated periodically. The lending partner for
the user will be clearly mentioned in all the legal documents sent to the user.
It is hereby clarified that the term "Users" shall mean any person using the Platform i.e. consumers, financial institutions, regulated entities, and other partners. Your use
of this Platform implies that You have read, understood and agreed to abide by following, disclaimer, terms & conditions ("Terms & Conditions").
Please read these Terms & Conditions carefully before accessing or using our Platform. By accessing or using any part of the Platform, you agree to be bound by these Terms &
Conditions. If You do not agree to all the terms and conditions of this agreement, then You may not access the Platform or use any services provided by Us.
DhanLAP is a platform facilitating the loan transactions between the borrowers and the NBFCs/Banks. All loan applications are approved and sanctioned by NBFCs/Banks registered
with RBI and communicated upfront during Loan application.
The Platform provides access to an online platform bringing together consumers, financial institutions, data partners and other partners willing to abide by the Terms &
Conditions herein. DhanLAP’s lending partners provide various kind of personal loan products as specifically supplied by the Users through the Platform.
In the event You wish to avail any of the Products displayed on the Platform you will be required to provide certain information and our representatives may contact You
through phone or email to understand Your requirements.
DhanLAP provides various services, including but not limited to ("Services
- Facilitating purchase and sale of Product on its Platform;
- Assisting its Users to obtain a Product from various banks and non-banking financial companies who are the lending partners of DhanLAP;
- Assisting its Users to obtain their credit report through authorized agents partnered with DhanLAP. DhanLAP will monitor and update the credit report obtained by the
customer through the use of the Platform as and when DhanLAP receives such report from the authorized agents;
- Provision of data analysis and social score based on device data and User’s Facebook, Twitter, LinkedIn or any other social media accounts that are linked with User’s
account on the Platform.
- In the event You have registered Your phone number on the ‘Do Not Disturb’ registers with Your network provider, You shall ensure to take all steps to enable the
Company’s representative’s to contact You via phone to provide details about different financial products and You shall ensure that such calls received by You are pursuant
to You providing Us with information and You shall not register a compliant with the relevant authorities for the same.
For the provision of the above mentioned Services, DhanLAP will be using and sharing the information of the User with multiple financial institutions and other parties, as may
be required for the purpose mentioned above and DhanLAP shall also run multiple credit checks to be able to get the best available offers to suit the needs of the Users. The
The User of this Platform unequivocally declares and agrees that the User is a natural/ legal person who has attained the age of at least 21 years and is legally allowed to
enter into a contract in India. The User is allowed to utilize the Services in accordance with the terms and conditions detailed hereinafter. By registering on the Platform,
the User hereby undertakes to agree and abide by the Terms & Conditions detailed herein. If the User violates any of these Terms & Conditions, or otherwise violates an
agreement entered into through the medium of the Platform, DhanLAP may terminate the User’s membership, delete his/her profile and any content or information posted online by
the User on the Platform and / or prohibit the User from using or accessing the Platform at any time in its sole discretion, with or without notice, including without
limitation if DhanLAP believes that User is under the age of 21 years.
ACCEPTANCE OF TERMS AND CONDITIONS
As a User of this Platform, you have agreed to the Terms & Conditions provided hereunder or anywhere else on this Platform including but not limited to disclaimers on this
Platform. You are advised to read and understand the said Terms & Conditions and in case You do not wish to agree to these Terms & Conditions, please refrain from using the
DhanLAP reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time. Any changes made to these Terms and
Conditions will be communicated to the email address of the User maintained in our records, within a reasonable time from the date of modification. DhanLAP does not take
responsibility in case the email address provided by the User is either incorrect or does not belong to the user. The User’s continued use of the Platform following the
notification of modification of these Terms and Conditions will be construed to mean the acceptance by the User of the modified Terms and Conditions.
If You wish to use the Platform, You are required to maintain an account and will be required to furnish certain information and details, including Your name, email id,
security of Your account, password, activities that occur in or through Your account and for restricting access to Your computer to prevent unauthorized access to Your
account. You agree to accept responsibility for all activities that occur under Your account or password. You should take all necessary steps to ensure that the password is
kept confidential and secure and should inform us immediately if You have any reason to believe that Your password has become known to anyone else, or if the password is
being, or is likely to be, used in an unauthorized manner. Please ensure that the details You provide Us with are true, correct, accurate and complete. Upon DhanLAP gaining
knowledge or having any reasonable suspicion that the information provided by You is wrong, inaccurate or incorrect, DhanLAP shall immediately terminate Your account without
any notice to You in this regard. In the event of any changes to the information shared by You at the time of registering Yourself on the Platform, You shall be responsible
for forthwith notifying the said changes to Us.
You can access and update most of the information You provided us on the ‘dashboard’ area of Your account after You log-in or by writing to us at contact@DhanLAPFinance.com. The right to
use this Platform is personal to the User and is not transferable to any other person or entity.
You shall at all times abide by the Terms and Conditions stated herein and any breach of these conditions may also lead to DhanLAP terminating Your account and appropriate
civil and criminal remedies will be sought against You as provided under the laws of India.
LICENSE AND ACCESS
DhanLAP grants You a limited license to access and use the Platform for availing the Services, but not to download any material from it (other than page caching) or modify it,
or any portion of it, except with express written consent of DhanLAP and / or its affiliates, as may be applicable. Any unauthorized access to the Platform or any networks,
servers or computer systems connected to Platform and any attempt to modify, adapt, translate or reverse engineer any part of the Platform or re-format or frame any portion
of the pages of the Platform, save to the extent expressly permitted by these Terms & Conditions, is not permitted. This license is non-transferable and does not permit any
resale or commercial use of this Platform or its contents; any downloading or copying of account information for the benefit of anyone other than Your use; or any use of data
mining, robots, or similar data gathering and extraction tools. The Platform or any portion of the Platform (including but not limited to any copyrighted material,
trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwise exploited for any commercial purpose
without express written consent of DhanLAP and / or its affiliates, as may be applicable. Any unauthorized use of the Platform shall terminate the permission or revoke the
license granted by DhanLAP.
You are permitted to use content delivered to You through the Service only on the Service. You may not copy, reproduce, distribute, or create derivative works from this
content. Further, You agree not to reverse engineer or reverse compile any of the Service technology, including but not limited to, any Java applets associated with the
MONITORING OF THE PLATFORM AND YOUR ACCOUNT
DhanLAP has the right and liberty to monitor the content of the Platform at all times which shall include information provided in Your account. The monitoring of the Platform
/ Platform is important to determine the veracity of the information provided by You and that every User remains in consonance with the Terms & Conditions provided herein.
Subject to the Terms & Conditions mentioned herein, DhanLAP shall also have the liberty to remove any objectionable content which is in contravention of the Terms & Conditions
herein or share such information with any governmental authority as per procedures laid down by the law for the time being in force in India.
DhanLAP may stop providing the Services and may terminate use of it at any time without giving notice of termination to You. Unless DhanLAP informs the User otherwise, upon any
termination, (a) the rights and licenses granted to You in these terms will end; and (b) User must stop using the Platform forthwith. DhanLAP reserves the right to suspend or
cease providing any Service and shall have no liability or responsibility to the User in any manner whatsoever if it chooses to do so.
In addition to other prohibitions as set forth in the Terms & Conditions, You are prohibited from using the Platform: (a) for any unlawful purpose; (b) to solicit others to
perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe
upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or
discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload
or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related
website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for
any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We
reserve the right to terminate Your use of the Service or any related website for violating any of the prohibited uses.
REFUND & CANCELLATION POLICY
Any additional payment made by You shall be refunded back within 30 days pursuant to the reconciliation of the accounts by DhanLAP. There will be no cancellation of the
service once You have received the loan amount in Your bank account.
LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES
Notwithstanding anything to the contrary contained herein, neither DhanLAP nor its affiliated companies, subsidiaries, officers, directors, employees or any related party
shall have any liability to You or to any third party for any indirect, incidental, special or consequential damages or any loss of revenue or profits arising under or
relating to these Terms & Conditions. To the maximum extent permitted by law, You waive, release, discharge and hold harmless DhanLAP, its affiliated and subsidiary companies,
and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of Your use of
As a User, You also acknowledge that DhanLAP has maintained and carried out all possible checks and balances to assure the credibility of the Users as listed on the Platform.
The information provided on the Platform is based on the information that is provided to DhanLAP. In case the User does not disclose any information to DhanLAP, and the same is
not found out at the first instance by DhanLAP despite all measures adopted to certify the ratings or credibility of a User, DhanLAP shall not be responsible for any claims or
liabilities. DhanLAP in any event is not responsible for any default in return of money that is borrowed from the lender and the lender shall have the exclusive right to
initiate proceedings against the defaulter borrower. DhanLAP shall to the best of its abilities aid the concerned User in terms of provision of information to initiate any
legal proceedings. However, DhanLAP shall not be responsible for any default on behalf of the User. DhanLAP is an information platform and the User is entitled to conduct its
own diligence before taking any steps to initiate the processes outlined in the Website.
DhanLAP does not make any representations or warranties on behalf of the financial service providers, banks or NBFCs partnered with DhanLAP with respect to the financial
products / loans provided by such partners on the Platform. DhanLAP shall be responsible only to the extent of providing the Services and all liabilities and obligations of
the customers / User with respect to the financial products provided by the partners shall be governed by the separate agreement executed between such financial partners and
the customers and DhanLAP shall have no liability in this regard whatsoever.
YOUR USE OF THE SERVICE AND ALL INFORMATION, PRODUCTS AND OTHER CONTENT (INCLUDING THAT OF THIRD PARTIES) INCLUDED IN OR ACCESSIBLE FROM THE SERVICE IS AT YOUR SOLE RISK. THE
SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. COMPANY EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND AS TO THE SERVICE AND ALL INFORMATION, PRODUCTS AND OTHER
CONTENT (INCLUDING THAT OF THIRD PARTIES) INCLUDED IN OR ACCESSIBLE FROM THE SERVICE, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. COMPANY MAKE NO WARRANTY THAT: (i) THE SERVICE WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE
UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY
PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, OR (V) ANY ERRORS IN THE TECHNOLOGY WILL BE
CORRECTED AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION,
WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM COMPANY OR SERVICE PROVIDER THROUGH OR FROM THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
YOU FURTHER AGREE THAT NEITHER COMPANY OR THIRD PARTY SERVICE PROVIDER NOR ANY OF THEIR AFFILIATES, ACCOUNT PROVIDERS OR ANY OF THEIR AFFILIATES WILL BE LIABLE FOR ANY HARMS,
WHICH LAWYERS AND COURTS OFTEN CALL DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS,
GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, EVEN IF COMPANY OR SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM: (i) THE USE OR THE
INABILITY TO USE THE SERVICE / PLATFORM; (ii) THE COST OF GETTING SUBSTITUTE GOODS AND SERVICES, (iii) ANY PRODUCTS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR
MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO, THROUGH OR FROM THE SERVICE; (iv) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (v) STATEMENTS OR
CONDUCT OF ANYONE ON THE SERVICE; EVEN IF THE PROVIDER HAS BEEN ADVISED PREVIOUSLY OF THE POSSIBILITY OF SUCH DAMAGES; OR (vii) ANY OTHER MATTER RELATING TO THE SERVICE. THE
MAXIMUM LIABILITY OF DhanLAP SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU TO THE COMPANY FOR THE SERVICE.
You agree to indemnify, save, and hold DhanLAP, its affiliates, contractors, employees, officers, directors, agents and its third party associates, licensors, and partners
harmless from any and all claims, demands, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or
related to Your use or misuse of the Services or of the Website or App or Platform, any violation by You of these Terms & Conditions, or any breach of the representations,
warranties, and covenants made by You herein or Your infringement of any intellectual property or other right of any person or entity, or as a result of any threatening,
libelous, obscene, harassing or offensive material posted/ transmitted by You on the Platform. DhanLAP reserves the right, at Your expense, to assume the exclusive defense and
control of any matter for which You are required to indemnify DhanLAP, including rights to settle, and You agree to cooperate with DhanLAP's defense and settlement of these
claims. DhanLAP will use reasonable efforts to notify You of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon
becoming aware of it. This paragraph shall survive termination of this Terms & Conditions.
ADVERTISERS/ THIRD PARTY LINKS ON THE PLATFORM
DhanLAP accepts no responsibility for advertisements contained within the Platform. DhanLAP has no control over and accepts no responsibility for the content of any website or
mobile application to which a link from the Platform exists. Such linked websites and mobile applications are provided "as is" for User’s convenience only with no warranty,
express or implied, for the information provided within them. DhanLAP does not provide any endorsement or recommendation of any third party website or mobile application to
which the Platform provides a link. Further, the Users consent and agree that the content provided in the Website and the App shall be synced and shall be available in both
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at DhanLAP’s request, You send certain specific submissions (for example contest entries) or without a request from Us, You send creative ideas, suggestions, proposals,
plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), You agree that We may, at any time, without restriction, edit,
copy, publish, distribute, translate and otherwise use in any medium any comments that You forward to Us. We are and shall be under no obligation (1) to maintain any comments
in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
You agree that Your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You
further agree that Your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in
any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than Yourself, or otherwise mislead Us
or third-parties as to the origin of any comments. You are solely responsible for any comments You make and their accuracy. We take no responsibility and assume no liability
for any comments posted by You or any third-party.
You are licensing to the Company and its service providers, any information, data, passwords, materials or other content (collectively, "Content") You provide through or to
the Service. Company and service provider of Company may use, modify, display, distribute and create new material using such Content to provide the Service to You. Company
and Service Provider may also use, sell, license, reproduce, distribute and disclose aggregate, non-personally identifiable information that is derived through Your use of
the Service. By submitting Content, You automatically agree, or promise that the owner of such Content has expressly agreed that, without any particular time limit, and
without the payment of any fees, Company and its third party service provider may use the Content for the purposes set out above. As between Company and third party service
provider, Company owns Your confidential account information.
You acknowledge that DhanLAP is a platform bringing Users together and that the DhanLAP is not engaged in either grant of loan or borrowing any money or assistance for any
financial products from any member using the DhanLAP Platform. You acknowledge that the use of the financial products is entirely based on the negotiations between the Users
and third party and neither DhanLAP nor its affiliates, contractors, employees, officers, directors, agents and their third party associates, licensors and partners have any
interest with regard to any financial products assistance procured by or to a registered User. You acknowledge that DhanLAP will not be responsible for any claim or damage in
case of use of the financial products. DhanLAP in no manner warrants or guarantees the performance of a third party service provider that is providing services through the
App. You acknowledge that DhanLAP in no manner guarantees that the Users have provided all the information on this App which is true and correct including his address, phone
numbers etc. You acknowledge that it is Your responsibility to verify the information about the person on the Platform and DhanLAP is in no manner liable if the information
provided on this App is untrue or incorrect. You acknowledge that DhanLAP is in no manner responsible for any claim of money or damages in the event one person fails to either
grant loan or a person fails to repay the loan or misrepresents his financial status or commits a fraud or cheating or any other such illegal act.
Your use of this Platform and any Term & Conditions stated in this agreement is subject to laws of India. In case of any disputes arising out of the use of the Website,
Courts of Chennai will have exclusive jurisdiction.
Users have complete authority to file a complaint/ share feedback if they are disappointed by services rendered by DhanLAP. They can give their complaint/ feedback in writing
or by way of an email to the following:
DhanLAP Grievance Officer
D B Balachandran
Email : firstname.lastname@example.org
New no 22, 92nd Street,
18th Avenue, Ashok Nagar,
Chennai - 83.
ISFL Grievance Officer
Mr. G.K. Hariharan
Phone : 044-28306600
email id : email@example.com